FAQs

FAQs

Our FAQs

No. This is one of the services we do not provide. We recommend contacting RICS who provide information on suitable Chartered Surveyors.

Usually, the survey work is invoiced on completion. In some circumstances, we may ask for payment upfront and for extremely large projects we may arrange payment in stages.

We only accept BACS payments.

If you have had a quotation and are happy with it, please reply to our correspondence with a completed version of the form we provide in our email. Our team will follow up with a proposed date or a timetable of works.

The management team at MSL Surveys are happy to discuss your project with you. Using their experience and knowledge they can advise on the best solution for you.

No, it doesn’t. We are able to work around objects and everyday furniture. Working around other people is not a problem either, in moderation! If you are physically able to enter a room or area, then we can usually acquire the data we need.

All our staff members have been checked by the Criminal Records Bureau (CRB) and are able to work in the vicinity of children and vulnerable people, (enhanced disclosure). In certain circumstances, we would insist on staff working in pairs.

Yes, this is something we can arrange for you according to your instructions.

We carry high level Professional Indemnity, Employers, Public and Products Liability insurance. We have suitable cover for a range of projects, no matter how big or small.

MSL Surveys have been proud members of CHAS and Constructionline almost since their conception. Both schemes annually audit our Health and Safety management system and performance. They also provide guidance on the latest good practise.

No, we are not. The Royal Institute of Chartered Surveyors provides governance over Chartered Surveyors. Chartered Surveyors assess properties for defects, future issues or problems which MSL Surveys do not. MSL Surveys is a member of The Survey Association which promotes best practise for our sector. The Survey Association regularly meets with RICS and CICES (Chartered Institution of Civil Engineering) to examine matters of mutual interest.

We have an archive of completed work and can retrieve drawings if they have been misplaced.

Our survey data can be delivered in a variety of formats. Often, this is as AutoCAD and PDF files. Do not worry if you cannot read the AutoCAD file – both formats contain the same information! Keep hold of both documents as they may be extremely useful to other professionals involved in your project.

As you can imagine, most data is transferred electronically to our clients. We have the facilities to provide drawings on paper or even negative film. Please ask if this is a service that is required.

Updating a previous survey is usually the most efficient and cost-effective way of providing the information needed. We can also add new areas to previous survey drawings.

Our network of offices provides excellent coverage across the United Kingdom. We have also carried out surveys as far afield as Ireland, the Netherlands and even Mustique in the Caribbean!

Our customers range from private individuals to giant corporations!

It would not be professional of us to recommend a particular architect or designer as we work for so many talented specialists. We would not want to compromise our valued working relationships.

Yes, we can calculate volume and area information from site information. This is often useful for planning and Land Registry purposes. If you require this information, please inform us beforehand.

We do not provide any design services.

Our comprehensive CCTV report will provide recommendations and defect information. To follow on from this we can provide the expertise to repair any of these faults. Please contact our Head Office to discuss further.

All our instrumentation is self-sufficient and uses low voltage batteries, enabling them to be used in any environment.

The purpose of a drainage mapping survey is to produce an accurate layout of foul and storm pipe routes. A full utility survey would incorporate any underground services or anomalies.

There are occasionally situations that require working out of hours. Usually, it provides a safer working environment and will cause less disruption to our client. As part of a flexible, modern company we are able to work to our client’s needs.

We are able to provide traffic management for our survey activities if required. It is important to us that our surveyors are kept safe and that the general public are provided adequate protection.

Overgrown areas are often difficult to survey even if they are accessible. The information that can be extrapolated will not be as comprehensive as can be expected. Gathering this information is also time-consuming, adding unnecessary expense to a project. Due to this, we recommend against surveying overgrown areas, but we can provide advice on a case by case basis.

Our utility team requires something to present their survey on and they can offer to provide a topographic drawing if required. If you have already had a topographical survey undertaken, you can use this as a base drawing for our utility and CCTV surveys. In some circumstances, we can use ordnance survey extracts which are a cheaper alternative, but more basic in detail and accuracy.

In complicated areas such as highways, our management team would recommend a desktop utility search. Included would be details of redundant networks of drainage or cables and any plastic pipes that would not normally be discovered. For PAS128 utility surveys, a desktop search is part of the standard specification.

British Standards Institution (BSI) PAS 128 is the current specification for underground utility detection, verification and location. Each category of PAS128 provides an expectation and confidence in the level of detail being provided. The Essential Guide to PAS128 2014 Utility Detection, Verification and Location, and the Mini Guide can be downloaded, free of charge at  www.tsa-uk.org.uk/downloads, or visit The Survey Association website here.

Once our CTE form (Contractual Terms of Engagement, sent with our quotation) has been completed and returned, our admin team will contact you with proposed dates for our surveyors to commence the site work.

All staff members have been checked by the Criminal Records Bureau (CRB) and are able to work in the vicinity of children and vulnerable people, (enhanced disclosure).

All our staff are legally allowed to live and work in the UK.

Usually, a brief description of what survey services you need along with a site plan indicating the area required. An aerial view with a line surrounding the site is often adequate to give an accurate price. For more complicated or substantial projects, it is beneficial to visit the site. You can request a quote here.

Between all of our departments, we cover all sectors. Our building surveyors tend to get involved with residential projects whereas our utility teams will be more occupied in commercial projects. Of course, all our specialist surveyors are used to working together in areas such as airports, military bases, transport hubs and public sector environments and posing completely different problems!

Please give us a ring! Our administration team can then put you through to the correct person. Alternatively, send us an enquiry through our quick quote or by email. You should receive confirmation that we have received your details.

This is a difficult question to answer and can depend on many factors! Obviously, the size of the site makes a difference. But greater accessibility means larger areas can be covered. For example, woodlands or overgrown areas of vegetation can hinder progress. Open fields, in comparison, can be relatively straightforward!

Whatever the environment, once we have your site information, our senior staff can give you an accurate idea of the time we envisage the survey should take.

From small parcels of land to large, complex, industrial plants our team of experts are ready to support you whatever your survey requirements.